Tell us how it is really going
We would rather hear a problem than lose you quietly. Positive or critical, we publish it and we reply.
Send it on WhatsApp
The quickest route. Opens a message you can edit before sending.
Email it
If you would rather write at length, or attach a screenshot of an issue.
What is useful to include
- Which channels you actually watch, and whether they hold up at your peak time
- The device and player you use, and how the setup went
- Anything that has gone wrong, and whether we fixed it
- How long you have been subscribed
What we do with it
If you have raised a fault, we treat it as a support ticket first — the point is to fix it, not to file it. If you are happy for us to publish your words, say so and tell us how you want to be credited; first name and initial is fine, and we never publish contact details.
We do not screen reviews for positivity. Filtering out criticism is review gating, it is against the rules that govern consumer reviews, and it would make everything else on this site less believable. If we publish a critical review we publish our reply next to it.
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