We are here around the clock

Get a faster answer

Almost every question reaches us on WhatsApp, and the ones we answer in seconds are the ones that arrive with enough detail. If you are reporting a problem, tell us the device you are using, the player app, and what you see on screen — a photo of the error is worth more than a paragraph describing it. If you are asking about a channel, send its exact name; broadcasters run similarly named regional feeds and the difference matters.

For orders, tell us the plan length and how many devices need to stream at the same time. We will confirm the price, take payment, and send your username, password and portal URL — usually within a few minutes of the payment clearing.

What we cannot help with

We support the service itself, not your home network. If your connection drops below roughly 10 Mbps, or your router is struggling, no provider can fix that from the outside — though we are happy to help you work out which of the two it is. We also cannot supply hardware: you bring the device, we supply the line.

Billing and refunds

Subscriptions are paid in advance and do not auto-renew, so there is nothing to cancel and no surprise charge at the end of a term. If a technical fault cannot be resolved within seven days of purchase, you are eligible for a refund of your most recent payment — the full detail is in our terms of service.